Service Quality Analysis
What better way to track your hotel's service quality levels, than actual feedback from those consuming your services? When analyzed together, the hundreds of reviews for your hotel serve as a dependable benchmark for the internal team to measure their performance against. Trends can provide instant insight on where your service quality is headed.
HOW IS SERVICE QUALITY DETERMINED?
StarSight combines historical guest review and ratings from up to a year back, from all available review sources to improve the accuracy of the results. It analyzes and bifurcates them into different topics with regards to specific service areas, and provides quantifiable performance numbers for your hotel.